QuickStart, set up and connections. Networking and WiFi. I was told when purchasing the broadband package that fi. i opted for the self install, however on inspection we - 5180915. . Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Networking and WiFi. Your number will transfer to the Virgin socket. Virgin TV 360. -a power cable for the hub's adapter. But I have no Virgin Media Wall socket - 4942192 - 2. You need to go outside and locate the brown or grey omnibox on the wall. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Jack14102. We have a virgin media wall socket with an - 4353656 - 2. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. It said to then wait at least an hour. both appear. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hello sophieboulter1. Speed. Hello VLNeedham. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Email. 1 Mar 2016. I have tried to contact vm but I don’t have a landline number so they w. Hello Virgin Media, we moved into a new house. 0 Kudos. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. B&Q are running low on these however. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Browse Virgin Media Virgin Media Community. on 04-02-2023 11:17. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The cable in the second picture is the one you need to connect too. My Virgin Media App. If you're happy for us to get this booked. Virgin Mobile. on 14-09-2022 12:00. Does anyone know how to get this to work with my. Subscribe to RSS Feed; Mark Topic as New;. No virgin media wall socket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. Can a - 5057222 - 2. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Speed. Hi , Welcome to our Community Forums and thanks for your post. I don't work for Virgin Media. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Hi , Thank you for your post and welcome to our community forums. You can also check for a loose cable as not all properties have a socket. This hole will typically be up to 1cm in diameter and often positioned near your front door. The RJ11 sockets will be redundant. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. I've also got an old NTL phone socket so. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Stream from Virgin Media. Community FAQ Sign in. Thank you. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. Could a VM engineer be boo. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Call the pre-installation and delivery team on 0800 052 1734. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Trouble shooter. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Networking and WiFi. All. 63K; 3. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. One of them was Telewest. TV on the go. 9. Hi I have just moved home and have the quick start broadband, we have no wall socket available. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. . I would like to understand the cabling between the outside wall entry point and the internal virgin kit. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Back a step. Objects can block and slow WiFi. 15 March 2021 at 12:49PM. 97K; 1. Hi @bingoman000. Can I have engineer visit and setup it? Thanks. Being connected to the internet is one of the most important modern essentials in 2022,. I have noticed that i do not have any internal wall socket. #1 I recently got Virgin broadband installed. Speed. Community; Volt. Gaming Support. Trace any cables coming out of it and check the ends of them. Hi, Same problem here. Sometimes there is no wall box, just a trailing cable. I think it’s something like £5-£8 per day that your services aren’t on. We have the quickstart pack but sadly cannot get broadband set up and working. on 25-09-2022 15:41. There should be a wall mounted box somewhere inside that has an F socket on it. 01-02-2023 10:59 - edited 01-02-2023 11:00. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Networking and WiFi. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Networking and WiFi. I'm a Very Insightful Person, I'm here to share knowledge, I don't. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). There are no virgin sockets on the wall. Home Phone. See where this Helpful Answer was posted. a week ago. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. Can I arrange an engineer asap? 0 Kudos Reply. New to the UK and just moved into our first home here. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. QuickStart, set up and connections. I need to arrange for an engineer. All the wall sockets I can see are for BT. 52. Browse Virgin Media Virgin Media Community. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. virgin media internal wall box. See this. . Stream from Virgin Media. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Get the Hub ready by connecting the wires. No Wall Socket for Internet and TV. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. It has two outputs on the left of the wall box. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. There is one Ethernet connection point and socket with a circle on the wall. QuickStart, set up and connections. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. . Plug the cables into the Hub. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Virgin TV 360. I've tried looking but can't see a way to book an engineer for this? Thank you. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Virgin Mobile. TV on the go. Received the kit and was excited to set up until I realised you need an ethernet wall socket. . The wall box may be branded with the logos of an old cable TV company (not VM). 11-11-2022 12:53 - edited 11-11-2022 12:58. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Ordered VM broadband and was recommended by the website to select the self quick install option. Hi there , welcome to our forum and thanks for your post. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. V6. . on 27-01-2023 17:22. Help; Virgin Media Virgin Media Community. The cables from the external box lead to a Bt open reach socket and a blank socket. V6. Re: No wall socket. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Well I can't seem to find anything like that and the closest thing I can find is a. The cable could be hidden within, or behind, furniture. We're here to help. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. There are 10 types of people: those. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Some of the cables hanging out the wall were cut off after the house improvements. Broadband. Just had the Hub 3 delivered for Quickstart. However the wall. These are usually provisioned from an equipment cupboard outside the flats. This is usually marked as Line 1. VM BB TV Landline. We have a virgin media wall socket with an - 4353656 - 2. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Some install their own poles too. Virgin TV 360. on 31-12-2021 10:47. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. But I have no Virgin Media Wall socket in my house. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Just had self installation delivered, have no wall socket just two cables from the wall. I am going to send you a private message. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). We'd love to assist with this, I will send you a PM here soon so we can look into what's. I have broadband kit arriving on the 29th Dec, but no Virgin socket. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. There are multiple different branded wall boxes inside our flat but none. Very Insightful Person 107. But I. on 03-08-2020 18:05. #2. Tudor. com email address to different Virgin account. and view the images for a range of different wall box options. Let us know if there's any further issues. 3 minutes ago. Gaming Support. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 2. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Community; Volt. They'll then install a fibre socket inside. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Second, you'll likely need a manned installation for your VM services. Phone. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I’m rubbish with stuff like this and - 5198150. Virgin Phone Switchover. QuickStart, set up and connections. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. I’ve had a look for the brown box outside the place i just moved in. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Both your fibre cable and Wi-Fi router will be plugged into this. QuickStart, set up and connections. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. Nothing has happened. I cannot find a Virgin wall socket within my flat. Get the Hub ready by connecting the wires. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. TiVo. Can I have. Speed. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). My previous sky microfilter attached here. Gaming Support. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. However, I do not have any of the specified wall sockets available. No virgin media wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Gaming Support. I have only got one rectangular shaped white socket (Shown as below) but it seems old. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Can I find out when our switch over will be and/or do I. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. but only the green light keep flashing. Networking and WiFi. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Virgin Media; My Virgin Media; Shop;. TiVo. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Call the Pre-installation and delivery team on 0800 052 1734. QuickStart, set up and connections. Thank - 5168198. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Get virgin engineer to move the wall socket. VM will usually only supply a Quickstart to a property that had VM previously. Not able to set up my broadband. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. See the attached photo. TiVo. I had bought a VM broadband and used self installation but saw that my VM socket was not round. The box does however have a hole in the bottom, through which i could see some. Went outside and there appears to be nothing on the other side (maybe removed). I'm a Very Insightful Person, I'm here to share knowledge. It is surface clipped usually. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). The cable going in will be a double “shotgun barrel” type cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The only things visible inside the house are: a openreach Master socket 5. I assumed - 5381512. However, I do not have any of the specified wall sockets available. No Virgin wall socket sophiep0989. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. 0 Kudos. QuickStart, set up and connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Disappointing but not unexpected. Hoping someone can help me with a pre-installation question. He spent time looking around outside and said he needed to speak to his - 5200239. on 31-12-2021 10:47. Tried looking but can't see a way to book an engineer for this? Thanks. Tudor. He will drill through into the lounge and connect an. Connect the Hub’s power cable with the blue tab. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. So yes, following many takeovers, this is now your Virgin Media connection. FAQ Sign in. Signals from baby monitors, fish tanks and cordless. Speed. I'm very sorry to hear about the non wall socket. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Options. Got my virgin media self install kit but I don't have a virgin socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. . Joining in. Broadband. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. When I was going to self-install it, I didn't find any wall socket. Have you checked to make sure there is no other kind of connection?. Sometimes there is no wall box, just a trailing cable. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Mark as New; Bookmark this message;. The cable could be hidden within, or behind, furniture. The answer is yes. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. 0 Kudos. White power light is on and internet light is flashing green. So the technician will install a coaxial outlet where you want the modem. I recently got Virgin broadband installed. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Don’t plug the power cable into a plug socket yet. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The top “capped” one is marked FM & has been disused since cable went digital. Home. Phone. Options. QuickStart, set up and connections. I have tried to contact vm but I don’t have a landline number so they w. It seems that I need an electrian to install a wall socket. Mark as New; Bookmark this message; Subscribe to this message;QuickStart, set up and connections. Sometimes there is no wall box, just a trailing cable. Hello Virgin Media, we moved into a new house. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If it is a loose cable only, you will need one of these to connect the Quickstart cable. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. Email. Up to speed. on 10-02-2023 10:35. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Can't get through to anybody for help! 0. Browse. 01K; 1. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. But I have no Virgin Media Wall - 5216419. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Follow these steps to install your virgin Media Broadband, TV and Phone service. Many thanks Krysia - 4353656 - 2. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. 150 from a. Don’t plug the power cable into a plug socket yet. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. A non-split socket will have the sockets and screws in the middle. The wall socket I have within my home does not appear to be working. I've looked for an external box but cannot. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Speed. Dave. Can I find out when our switch over will be and/or do I. I am so sorry to hear that you seem to be missing a wall socket in the home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. . There is no fibre socket in this house. I will pop you a PM across now, please keep an eye.